Weve Hit a Snag We Hit a Snag. Please Try Again in a Bit.
A lot of folks are having this event (myself included); I ended upwards having to go to the shop and I'm chatting with an Expert at present to run into if I can get a credit for the upgrade back up charge. Right now, the simply suggested course of action is to clear enshroud and cookies, try a different browser, etc, only nothing worked for me; the app gave me the aforementioned error bulletin likewise.
Cheers. I tried the app , Firefox browser on pc and chrome. Tried on my MacBook, nothing works. The nice lady on the conversation within T-Mobile app offered to do it. For xx dollars ha!
I'll exist dipped! I tried ordering through the Microsoft Edge browser and information technology looks like it might actually piece of work. I don't demand a bloody telephone anymore so I'm non going to process the order, but it at least allow me put things in my cart and add accessories.
Nosotros totally want yous to upgrade without this hiccup. I know in that location's been some issues our engineers are working to fix on the site? Are you trying to do a Leap upgrade past chance? I know that's one of the issue they're working on fixing.
Not jump, just a regular upgrade for wife to supercede a paid off device. Actually starting to think they don't want my money lol. But tried again 5 min ago
Did you endeavor it with Microsoft Edge? I'chiliad non crazy about the browser in general simply it worked on my computer and my phone.
Only installed border browser and tried on telephone. 
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Magentatechie made a adept suggestion going to a T-Mobile store. Is there one close to where you live? I live 7 miles where I bought a new telephone, installed the nanoSIM, it was setup, and I have had no problems.
Okay. Thanks for the update. I'm not seeing this is similar to anything our engineers are currently working on. Yet, you can accept our Squad of Experts or T-Force folks file a Assist Desk Ticket for this. Heading to the retail store is also a expert proffer if there's one close and you'd similar to get the upgrade right away.
Yea they closed the store that was 2 minutes from my house. Now it'due south 15 min away. AT&T has a shop that I tin can see from my deck lol. Perchance I tin go there, fashion better coverage in my surface area anyhow
Ah shucks, that's no skilful. You lot tin can nonetheless have one of our Squad of Experts folks help you purchase the phone or at least get a ticket filed so you can brand the purchase yourself. I'm but thinking of other ways to fix the outcome and become you a phone without you having to switch.
Well I've been a customer of T-Mobile for 14 years, I highly dubiety I would want to switch over something similar this. Information technology's a niggling aggravating for certain. I'm not sure why but I tried the jump upgrade yesterday on my line and everything went through perfectly. It'due south just updating a regular line no matter which 1 hits a snag
Wow! That is a long time and we definitely don't want yous leaving for something like this. When you say information technology's snagging when yous're updating a line, is information technology when you're upgrading or are you doing something else? Just trying to get an understanding.
only clicking this upgrade link. I get through picking phone, choosing line that'll go new phone. Next is device protection, then choose any accessories. And so it'll say computing price and then that's where I get "oops nosotros hit a snag" error. Click endeavour again and startsthe procedure all over. I finally had some free time last night, ran over to the tmo store and it airtight at 8. Lol
Ah okay. Sorry, sounds similar we didn't get to help you at the shop. If traveling to the store is is more inconvenient, we'll need to become our Squad of Experts folks to go a Assistance Desk ticket filed for the site to resolve the issue. To become the phone ordered, nosotros'll either need to assist at the shop or have our Care folks over the phone help.
Seems to still be a problem. Can't order on whatever browser I've tried or with the T-Mobile app. Been trying for a few days but guess we volition just keep our three old phones to avoid paying an upgrade fee at the shop.
+xi
If you go a store, and explain that you cannot purchase your phone(south) online, will they bypass that extra?
I take the same problem!! And I practise non want to pay the $20 fee when I should exist able to do it myself
So is this ever going to be fixed? I have the same problem. Tried on Firefox, Chrome, Edge and mobile app. Very frustrating.
June 12 and still happening. Tried to upgrade both phones on our account and crapped out in the store purchase process subsequently Select Phone > Add together to Cart > Cull Number > Select Accessories screen on PC and Mac.
My existing phones are paid off, and so in theory, I should be a flight risk you want to rope dorsum into some other 24-calendar month contract, but yous're not making this easy auction piece of cake.
Here's the screen I get later choosing "Skip accessories:"
This is happening to me too--chrome, edge, phone, chromebook, whatever. Hard to give away my money this way. If i had wanted to get to the store, i would accept done that. The convenience of online ordering merely went sideways.
Having the aforementioned issue, accept talked to a representative on the phone twice and fifty-fifty did a two 60 minutes long Chat with a back up tech on the website. Still unable to get the system or website to requite me my upgrade. This is beyond outrageous and information technology looks similar this has been going on for well over a yr without a fix. This is consummate crap. Looks like they also stopped monitoring these Back up threads.
They are just trying to get you to the store and then they can SELL you lot something more expensive or a unlike programme or the upgrade fee, THIS FAILS ON ALL BROWSERS so its not calculator related. They should just be upfront about it and say You lot Take TO Get TO THE STORE to upgrade the telephone instead of wasting customers time thinking they have a browser issue when its obvious this is a scam.
Source: https://community.t-mobile.com/accounts-services-4/unable-to-purchase-phone-online-10940
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