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VIDEO FAQ

Video Support |Apple TV |Signing in and Activation | Unable to Watch

VIDEO Support

What browsers are supported for video playback?

CTV News supports the post-obit platforms:

• Windows desktop, tablets, and smartphones running version 8.ane+
• Mac desktop running OS 10.eleven+
• Android four.4+
• iOS 11+
  

Net browsers:

• Chrome 68+ on Desktop and Android (not iOs)
• Firefox 88+ on Desktop
• IE 11+ simply on Desktop
• Edge 16+ Desktop
• Safari Mac 10+
• Android | Chrome

The CTV News mobile web experience and CTV News App supports the following mobile devices and continued platforms:

• iPad, iPod and iPhone running iOS 11.0+ with AirPlay
• Android tablets and smartphones running version 7.0+
• Apple TV tvOS version 12.1+
  

Video isn't working in Net Explorer?

• Equally Microsoft officially ended support for Net Explorer in 2016, video playback for some users will non play. If y'all're able to, nosotros recommend watching Chrome, Firefox, Edge or Safari.
  

CTV News and the CTV News App tin can exist cast with the following devices:

• Chromecast – How to cast to your TV

To download one of the gratuitous uniform browsers, visit the browser'southward home folio that you want to update.

• Chrome: http://world wide web.google.com/chrome the select "Download Now' button
• FireFox: https://world wide web.mozilla.org/en-US/firefox/new/ and then select the "Download a Fresh Copy" link
• Microsoft Edge: https://world wide web.microsoft.com/en-ca/windows/microsoft-edge
• Safari: https://back up.apple.com/downloads/safari
  

How exercise I access CTV News videos?

• To access news clips and recent news programs, no login is required. The manufactures on our website tin can also be accessed at whatsoever time without a login. To admission authenticated live and archival content (displaying lock icon), yous will demand a username and countersign for your business relationship from a participating telly service provider.
  

What does the lock symbol hateful?

• The lock symbol means you must exist signed in with your television service credentials to view considering this is authenticated content.
  

Who can I contact if I have a video question?

• CTVNewsApp@bellmedia.ca
  

Tin I access authenticated CTV News from any device?

• Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple tree TV and web-continued desktop and laptop computers.
  

Can I watch content without signing into an account?

• No sign-in is required for viewing our digital-exclusive LIVE channels. CTV News Channel Alive programming will require y'all to sign in. Some archived video too requires a login. A lock icon indicates that y'all must sign in.
  

Can I watch live Tv?

• Yes, if you lot have a TV subscription with a participating Tv set service provider. Clicking on one of our "Picket Live" buttons allows you to watch the aqueduct as yous would on a television. This feature is bachelor if you are subscribed to that channel with your goggle box service provider. Some live news content is available without a TV subscription. This live video is just available on digital screens and not on television. For example, CTV News often offers press conferences and alive video feeds from of import news events on our digital-exclusive live channels.
  

Can I sentinel CTV News authenticated content outside of Canada?

• Yeah. If you lot are physically outside Canada, CTV News authenticated content will be available to you when using your username and password for your account with a idiot box service provider. Non-authenticated video content (no locked icon) does not require a username or countersign is likewise bachelor outside Canada.
  

Volition streaming TV shows utilise my cellular data plan ( 4G / LTE / 5G )

• If you are non connected to the internet or Wi-Fi, streaming video will apply your data plan.
  

Are videos available in closed caption?

• CTV News Aqueduct is available with captioning. The digital exclusive Live channels are not at this time.
  

APPLE TV

How exercise I find the CTV News app on my Apple tree Goggle box?

• Go to the App shop on your Apple tree TV, and select CTV News to download it to your device. Make sure your country region is set to Canada, to admission the Canadian shop.

What Apple Telly devices is CTV News supported on?

• CTV News is supported on Apple tree Goggle box tvOS Version of 12.1.+.

How practise I sign in and activate CTV News on my Apple TV?

• Launch the CTV News app and either play i of the alive streams or select Sign In from the navigation bar.
• Go to www.CTVNews.ca/appletv on a web browser
• Enter the activation code displayed on your television set
• You will be given the option to sign in if you are an existing subscriber.
• Please select sign in
• Enter your credentials
• Once completed successfully, you should meet a 'Success!' message on your browser.
• Return to your television and you are set to start streaming video

I accept questions nearly my Apple Boob tube. Where can I get assistance?

• For general questions or help with your Apple TV, please visit https://back up.apple tree.com/apple-tv

SIGNING IN AND ACTIVATION

• Authenticated CTV News content is available to all television receiver service providers.
• There is no additional cost to stream CTV News authenticated content as long as you subscribe to a participating television service provider and the channel is included in your subscription package.

Please contact your Television set Service provider if you are having trouble with:

• Signing in | If yous forgot your login information, username or password
• To society home television services from whatsoever service provider that enables access to CTV News authenticated content.

Tin I sign upwardly through CTV News and create a username and password to view authenticated content?

• You can but access the live and archival content featured by signing in with the username and password from your goggle box service provider.

My login keeps failing what should I practice?

In that location are several reasons this might occur. Effort the following:

• Log in again (enter your username and countersign). Your session may have expired.
• Clear the cookies from your device.
• Cheque your security settings and enable 3rd party cookies.

If the options above fail to resolve the result, please contact your television service provider to inquire.

Exercise I take to log in every time I use CTV News?

• No. When y'all log in the commencement fourth dimension, the organization will continue you logged in for 30 days. After 30 days, you lot volition be prompted to log in again. Even so, if you clear your cookies / cache, you may be prompted to login once more. You do need to log in on each device, in one case every thirty days.

Will CTV News keep a copy of my login credentials?

• No. The username and countersign screen is the same experience every bit if you were on the website of your television receiver service provider. Since the details are encrypted, CTV News volition never know that data.

Can I log in from my friend's computer / device?

• Yes, yous are able to access authenticated CTV News content through any personal computer or device that is supported. To login, just go to the video sign-in option to brainstorm viewing.

Which Telly providers can I use to log into an account with:

Bell TYV	CCAP	Rural Wave/Kawartha
Bell Aliant	City Due west	Source Cable
Bong MTS	ebox	Commencement.tv
Cogeco	Execulink Telecom	Tbaytel
Eastlink	Gosfield North	Teksavvy
Rogers	Hay Communications	TCC / Tuckersmith
SaskTel	Hurontel	V Media
Shaw	Mitchell Seaforth Cable TV	Westman
Telus	Northwestel	Wightman
Access Communications	Novus
Cable Cable	NRTC Communications

If your provider isn't listed, you tin assist by calling and letting them know you lot are interested.

UNABLE TO WATCH

How do I disable private browser viewing?

The post-obit steps indicate how to disable the private browser setting on your device:

• Tap the "tabs" button in the lesser correct corner (handset) or upper correct corner (tablet) of your Mobile browser.
• Y'all will at present run across a "private" button that is white, tap it.
• Restart your activation/ sign in process.

You lot will be able to switch back to private browsing later on the activation is complete.

I'm unable to download or install the awarding. What should I do?

• The app is available through the Canadian Google PlayTM store, the Canadian App StoreSM on iOS, Xbox One market, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Make sure you are in the Canadian version of the If you are however having difficulty with downloading the app, please contact Google, Apple Help, Windows Help or Samsung Info for further assist.

I'one thousand unable to admission the website. What should I do?

• Check that your browser has a working Internet connection by browsing a website that yous ofttimes employ. If you are able to visit other websites only not CTV News, bank check that y'all have the correct address (www.CTVNews.ca). If the site is temporarily unavailable, delight bank check back after.

I practice non see a device activation lawmaking, what should I do?

• If y'all do not see a device activation code, delight select the 'Abolish' push and try once more.

The thespian functions aren't working. What should I do?

• You tin can try refreshing your browser, or if in an app, hard-close the app and try again.

I've downloaded the app simply it won't open or it keeps crashing. What should I do?

• There may be something wrong with the installation on your device. Delight uninstall the app completely, and then install it once again.

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Source: https://www.ctvnews.ca/video-faq

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